** Subscription Programs

The following vendors will be available for a subscription (the subscribe'able items are only activated/visible for purchase during the sign-up window):

FIBERS:

• Cotton - Classic Colorworks - 6-strand skeins @ 5 yards
• Cotton - The Gentle Art - 6-strand skeins @ 5 yards or 10 yards
• Cotton - Sulky 12wt Petites - 1-strand spools @ 50 yards
• Cotton - Threadworx - 6-strand skeins @ 5 yards or 20 yards
• Cotton - Valdani - 6-strand skeins @ 10 yards
• Cotton - Weeks Dye Works - 6-strand skeins @ 5 yards
• Silks - Dinky Dyes - 6-strand skeins @ 8 meters
• Silks - NPI - 8-ply skeins @ 5 meters
• Silks - Threadworx (Au Ver A Soie) - 7-strand skeins @ 5.5 yards
• Silks - Valdani - 6-strand balls @ 23 yards

FABRICS:

• Fabrics by Stephanie - Approx 2-3 months
• Mystic Fabrics - Approx 2-3 months
• Weeks Dye Works - Approx 3-4 months

PLEASE NOTE: Until the global supply chain settles down and our fabric vendors' fulfillment times are less chaotic and more stable, STNA fabric (and fabric/floss combo) subscriptions are shifting to an extended shipping schedule until further notice. While you will continue to be charged monthly, you will receive only one shipment per indicated monthly increment mentioned above, but it will still include the appropriate number of pieces of fabric. This also allows us the flexibility to possibly shift back to a monthly shipping schedule in the future (or ship every-other month, when possible...you get the idea). Adjusting the billing recurrence on-demand is not simply possible without a whole lot of paperwork and effort on everybody's part, keeping the payments monthly is just easier for all parties. Maybe think of it like a layaway program (remember those?!). No changes will be made to standalone floss subscriptions, those will continue to be charged/shipped monthly.

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• Subscriptions can only be purchased via STNA's e-commerce website @ StringTheoryNeedlearts.com
• NO manual orders will be accepted, such as email, phone, etc. Sorry.

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• Smallest/default fabric subscription size is a fat quarter.
• You CAN have more than one subscription! FBS and NPI? WDW's floss and fabric? No problem!
• If any new colors are released over the duration of your subscription, a concerted effort will be made to get them wrapped into the rotation.

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• Once subscribed to a particular vendor/count/type/etc, you CANNOT modify it (unless you're wanting to cancel, which you can request at any point). If you'd like to subscribe to something additional or different over the course of your subscription, please wait for the next subscription window to open .
• Initial sign-up payments in February/June/October are used to purchase a lump of products.
• The duration of the subscriptions is variable and open-ended, timetable estimates are provided in the respective product listings.

  A subscription might already in-progress with other customers. You will simply be inserted into the mix, so don't be too surprised if your "first" set of floss, for example, happens to be colors that start with something other than "A" or "1".

  Once you sign up, subscriptions will keep being filled until we reach the end of the vendor's available colors, at which point you will be contacted with a reminder that the end is nigh. Some subscribers might want to circle back to the top of the palette, some might not. We're pretty much going to keep processing your subscription until you tell us to stop, or unless the product is discontinued.

  EXISTING subscribers - once you have opted for a particular subscription, you DO NOT have to resubmit for a renewal to continue your current subscription.

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Payment

After your initial sign-up payment clears, a recurring charge will be setup for the duration of the subscription. The financial transactions are handled by the merchant gateway(s), just like any standard purchase. STNA never archives any financial details in an offline file because we can't even SEE them, let alone save them.

For non-PayPal users - your statement might show this subscription as being from "JaySez LLC". Please don't panic, that's our parent company.

NOTE: Georgia residents’ recurring payment will include 7% sales tax, just like any other standard purchase. And PLEASE PLEASE PRETTY PLEASE consider purchasing your subscription as a standalone order? It'd be greatly appreciated, if you could. It'll really help with making sure that the recurring payment amount is accurate, when we don't have to remove any extraneous non-subscription products or taxes to re-calculate totals.

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Shipping

• All subscribers will be provided a USPS tracking # for each shipment, per STNA's standard shipping practices.
• If you happen to place a regular order that coincides with subscription processing, please don't be too surprised if your subscription catches a ride with it...

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Cancellation Terms

• There will be no refunds/returns accepted for subscription items.
• You MAY cancel your overall subscription at any point. HOWEVER, if you've already been charged for the current month, the cancellation will be made effective for the following recurrence.

  Basically, please try to cancel prior to the 1st of any month, else we're shipping one last package because we'll probably have already started processing it.
• IMPORTANT: if your auto-payment is declined anytime over the course of the subscription period, you will be notified accordingly (and repeatedly) in an effort to remedy the issue. Sometimes a card has expired, been lost/replaced, etc. We understand that life happens to everyone. However, if a resolution cannot achieved before the 15th, your overall subscription will be canceled.
• If you wish to "un-cancel", you will need to wait until the next sign-up window opens.
  
  

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Timetables of note

• Recurring charges will be issued on the 3^rd of each applicable month, as payment for THAT month.
• Processing and shipping of CURRENT month's subscriptions will happen shortly after that, usually by the 10^th of each month.
• STNA's goal is to have the current month’s subscriptions shipped by the end of the 3^rd week, every applicable month.
  
  

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If you have any questions, comments or concerns, please feel free to contact us!

Thanks!